Courtesy of Commit Swimming.
This post is part of a larger effort by Commit Swimming to be transparent around their business practices. This effort is designed to help entrepreneurs within the swimming community to find inspiration to make the sport better.
Today’s topic is cancellations and refunds!
Have you ever found it impossible to cancel a subscription? Sometimes it’s a cable company, sometimes it’s a gym, and sometimes it’s a software provider. As a customer, this is very frustrating. And, as a business, this is bad practice. And, not just ethically; we truly believe that making it difficult for someone who doesn’t want to pay to stop paying hurts your business’s bottom line.
Have you ever paid for a service that you don’t use, only to try to get a refund right after you saw the charge hit your bill? How many times do you get it? If you don’t, as a customer, you feel annoyed. And, as a business, again this is bad business practice. Refusing to refund someone for something that they didn’t use and accidentally kept on a subscription will hurt the business in the long run.
So, at Commit two things are true about cancellations and refunds.
No question refunds.
You can cancel with the click of 1 button + 1 confirmation message. No need to email in. No need to call in. No need to speak to anyone. No extensive survey at the end to try to get you to stay on for a discount. And, most importantly, no scaring you into staying by saying “data will be deleted”. Your data will always be there if you decide to come back. We aren’t a prison, trying to hold onto your subscription at all costs. If you find value in our product, great! Pay us and you can use it! If you want to leave, no problem! We hope to see you again but no hard feelings if we don’t.
The practices around making it confusing to cancel a subscription have gotten way out of hand. It’s just not right.
No question refunds
If you ask Commit for a refund, you’ll get it. Period. Even if it’s months and months after the subscription fee. If you weren’t using the product and didn’t realize you were still being charged, you get a refund.
Business doesn’t have to be so cut throat and hard as to squeeze money from your customers by making it hard to cancel and hard to get refunds. Real businesses grow by offering real value to customers in exchange for real money at a strong margin. That’s it. Tricks should not be needed.
What is Commit Swimming?
Here is a live demonstration of Commit’s software. Try it out below yourself.
Of course there are a ton of features inside of Commit that make it more than just a smart workout editor. Try them out yourself by clicking the button below!
- *No credit card required
- *Customize your own training terminology
- *4 different plans. If you coach high school, club, college, elite, age-group, it doesn’t matter – Commit has a plan for you.
“Commit Swimming definitely improves the quality of my workouts and helps me be more efficient with my time.”
HEAD COACH NATION’S CAPITAL SWIM CLUB, DULLES SOUTH SITE
ASSISTANT COACH, FLORIDA STATE UNIVERSITY