Swim Jobs: SwimLabs Naperville/Aurora seeks Front Desk/Customer Service Coordinator


Position: Front Desk/Customer Service Coordinator

Location: Naperville/Aurora

Anticipated Start Date: August 2015

Work Hours: 20-40 Hours/Week; Monday-Saturday

Compensation: $13-$15/hr based on experience

SwimLabs is a year-round, indoor swim school for children and adults who are learning to swim, as well as a training facility for competitive swimmers and triathletes. We are looking for self-motivated, energetic, personable individuals to become part of our team.

The ideal candidate has a welcoming, bright personality, professional appearance, is very well organized, punctual and has a positive can-do attitude. You should be forward-thinking, have common sense, and most importantly – be dependable. We will rely on YOU to help run our business so dependability is a must!

We are looking for Front Desk Coordinators/Receptionists with the following experience/qulaifications:

  • Minimum of 2 years of experience in customer service
  • Dedicated, detail oriented team player
  • Exceptional guest relations and communication skills
  • Outstanding multi-tasking abilities: able to handle, and coordinate multiple schedules; keep swim instructors   and clients on time; answer up to 3 phone lines; check people in and out – simultaneously
  • Flexible schedule – will need to work evenings and Saturdays
  • Extensive computer experience with scheduling softwares
  • Fax and scanner savvy, with a knowledge of spreadsheet and word processing
  • Happy disposition; hospitable and caring

Preferred skills:

  • Knowledge and experience with MindBody Online client scheduling software
  • Swim knowledge and swim experience: 4 basic strokes, lesson progression, etc.


  • Providing above and beyond customer service
  • Answering phones with great phone etiquette
  • Responding to inquiries about SwimLabs
  • Explaining SwimLabs programs and services to prospective clients
  • Booking swim lessons, checking-in clients in a professional manner
  • Ensuring that all clients have had an excellent experience
  • Maintaining a clean and orderly reception environment

We are looking for that special person who makes everyone feel welcome, provides outstanding customer service and can function in a very busy environment. If this describes you, you might be a perfect fit for our team.


Please send your cover letter and a copy of your resume to Brian, [email protected], in Word format in response to this ad. You will be contacted based on your resume submission for an interview. PLEASE HIGHLIGHT ANY SWIM EXPERIENCE.


Swimming News / Swimming Job courtesy of SwimLabs.

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About Gold Medal Mel Stewart

Gold Medal Mel Stewart

MEL STEWART Jr., aka Gold Medal Mel, won three Olympic medals at the 1992 Olympic Games. Mel's best event was the 200 butterfly. He is a former World, American, and NCAA Record holder in the 200 butterfly. As a writer/producer and sports columnist, Mel has contributed to Yahoo Sports, Universal Sports, …

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