PSA – What to Do When Hy-Tek Live Web Results Aren’t Updating

We’ve received several complaints today about the live results for the 2015 NCAA Men’s Swimming & Diving Championships still showing the Big Ten Championship results. This is an ongoing issue with Hy-Tek web-based results, so below we’ve included a public service announcement about how to correct this issue.

Updated February 2018: if you’re seeing the wrong results for a meet, it’s possible you have the wrong link. It’s also possible that you’re seeing cached results from a different meet’s live results hosted at the same URL. The below will work for you too. Especially if you’re trying to view results for the ACC or Pac-12 men’s championships.

When you have the live results page open, hit Ctrl + Shift + R (on most web browsers). In other words, you need to clear your cache. This is a Hy-Tek issue, and there’s unfortunately nothing we at SwimSwam can do about it. The meet host’s website is effectively taking you to an old version of the same URL – you’re seeing an image of what it looked like a week ago. Hitting Ctrl + Shift + R at the same time should clear the cache for that page and refresh it.

When you can’t get a specific event to update, there are a few ways to fix that. You can use the above on the whole page. If that doesn’t work, right click on the event result that you want to see, open in new window/tab (on most browsers), and repeat the above Ctrl + Shift + R.

This should work on most of the Hy-Tek hosted live results pages (which are the live results pages that most of us are used to using from big meets in the United States).

Here’s more info on clearing your cache:

https://kb.iu.edu/d/ahic

Thanks everyone for reading!

Update on an iPhone

Go to Settings >> Safari >> Clear History

Update on an Android

Go to Settings >> Apps >> Storage >> Clear Cach

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6 years ago

And on mobile devices just open it in an incognito tab and it will show up (if it’s been posted at all).

Wethorn
Reply to  Hulk Swim
6 years ago

I saw this before but don’t know what it means or how to do it.

ole 99
6 years ago

Might be a good idea to include a link to this with the championship meet information links you all so kindly include at the top of the prelim/finals recaps.

Queeny
6 years ago

Thank you SwimSwam! PSAs like this (and the best swim coverage anywhere) are why you are my fav swim site! You really care! You guys totally rock! Keep up the great work!

Barbotus
6 years ago

And maybe consider suggesting to meet hosts to not use the same result spot for every meet?

How hard is is to put meet results at http://www.meethost.com/results/meet1 for one meet and results/meet2 for the next one? Poof. Refresh issue gone.

UVA Mama
6 years ago

Thanks for this information. Helpful and timely.

ArtVanDeLegh10
6 years ago

I could be wrong, but I was under the impression that with Live Results, the person that is behind the computer at the meet actually needs to press a button that submits the results to the Live Results page, which allows everyone to view the results.

I also was under the impression that Meet Mobile works differently. Once the heat/event finishes, the results automatically get uploaded to Meet Mobile. This is why Meet Mobile is typically more reliable.

Am I incorrect in my understanding of how Live Results and Meet Mobile work?

SwimFL
Reply to  ArtVanDeLegh10
6 years ago

This is true and if results are not showing up, the AO has not hit F12. However, when the page isn’t coming up at all and you don’t even see the current meet, then what is posted is the issue. It is a problem with Hy-Tek and many browsers. Also, if you own a Mac and click on results before they’ve been posted, then you can’t go back to that event until the entire session has been closed. Frustrating, but it is what it is.

osd
Reply to  ArtVanDeLegh10
6 years ago

On Meet Mobile you can have it set up to update automatically, or you can set it up where the AO has to update it. You are correct on Live Results, you have to F(12) it to update. You can also hit a different key to update heat by heat.
At some locations the configuration is set up so that running Meet Mobile really slows down the computer doing the scoring so teams turn off the automatic update.
Also realize if MM is set up automatically you are getting the touchpad times; if there are any bad touches or adjustments they may not be in the first thing you see on MM.

Ben
6 years ago

pressing f5 does the same thing and its one button as opposed to multiple.

Dan O
Reply to  Ben
6 years ago

F5 refreshes the page. It does not clear the cache. It is not the same thing at all.

SwimMom
6 years ago

Or you could be like some of the scary swim parents on our team and just Tweet negative things about the host team not updating, LOL.

About Braden Keith

Braden Keith

Braden Keith is the Editor-in-Chief and a co-founder/co-owner of SwimSwam.com. He first got his feet wet by building The Swimmers' Circle beginning in January 2010, and now comes to SwimSwam to use that experience and help build a new leader in the sport of swimming. Aside from his life on the InterWet, …

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